I'm constantly calling support which is something that I never ever had to do using the desktop version. This product really isn't of merchantable quality, in the UK in probably contravenes the sale of goods act. Quickbooks has been addressing these concerns over the last few years and has and is improving in these areas. I would say my main concern has been the lack of sophisticated statistical analysis that other accounting software provides. They have improved greatly over the last 5-6 years and I feel the software has become flexible enough to handle our growing and changing needs. While I used to think QuickBooks wasn't evolving quickly enough with changing needs. Over the years many of the ancillary weaknesses or lack of added needs have been addressed. Have found that once the learning curve has been mastered the interface is intuitive and clean to work with. I have been using QuickBooks with multiple companies for over 15 years. It is not the most sophisticated accounting software on the market but interface and general user experience makes it a top choice when looking for non industry specific accounting software. I would rate my overall experience with QuickBooks as Very Good. It lacked smoothness and appeared outdated in comparison to other bookkeeping programs I have utilized in the past. I found the user interface to be unappealing. For instance, the integration with is particularly noteworthy as it enables convenient online vendor payments, eliminating the need for traditional check mailing. Furthermore, the software allows for the integration of various supplementary features via plug-ins, which are accessible for a reasonable monthly fee. Additionally, the abundance of template reports greatly assists with regular accounting tasks such as Payroll, Vendor Payments, and Sales on a weekly or monthly basis. Even users who are new to the software can easily navigate and utilize the AR and AP functions. The QuickBooks software offers exceptional value for its price, providing numerous pre-installed features that are highly beneficial. Overall, my experience with QuickBooks Desktop Enterprise has been exceptionally positive, and I enthusiastically recommend it to individuals seeking a comprehensive and robust accounting software solution. Furthermore, the support team has consistently impressed me with their responsiveness and helpfulness, ensuring that my inquiries are promptly addressed and any issues I encounter are swiftly resolved. The software exhibits a user-friendly interface, allowing me to easily tailor it to meet the specific requirements of my business operations. QuickBooks Desktop Enterprise has proven to be an invaluable asset for my business, significantly enhancing the efficiency of my accounting processes. Over the course of two years, I have been using QuickBooks Desktop Enterprise, and I must express my utmost satisfaction with its performance. Also, remote access for an external accountant or off-site employees is cumbersome and can require paid assistance. As a CPA, sometimes I just wanted to see the transaction behind the curtain and it can be difficult to see that. Since it is so popular, however, you can search for nearly any task and find several websites that explain how to perform a task. You will not feel comfortable with it for the first few months. There is a steep learning curve for most users. Also, since it is so popular, there are numerous websites that share helpful tips and tricks. Once you get comfortable, you can very quickly manage your accounting and see where your business stands. You can customize reports, memorize transactions, and make use of many other time-saving features. Quickbooks is universally known, compatible with many banks and third-party apps, and can be quite helpful for small businesses. That issue aside, Quickbooks is a great product after you get past the learning curve. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. Overall, Quickbooks is great for small business, particularly those that have all employees on-site.
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